Terms and Conditions

Website Name and Domain Ownership These General Terms and Conditions of Sale (“GTC”) govern the offer and sale of products on this website www.bottegaenologica.com. The Site is owned by Redentor srl, with its registered office at 47039 Savignano sul Rubicone (FC), Viale della Libertà, 107, VAT number 04304880406, which is also the entity holding the domain name.
The scope of application of the General Sales Conditions (GSC) and navigation on the Site: the offer and sale of Products on the Site constitute a distance contract governed by Articles 45 et seq. of Legislative Decree No. 206 of September 6, 2005 (“Consumer Code”) and by Legislative Decree No. 70 of April 9, 2003, which contains the regulations on electronic commerce. These General Sales Conditions apply to all sales made by Redentor srl on the Site. The General Sales Conditions may be modified at any time. Any modifications and/or new conditions will be in effect from the moment of their publication on the Site in the “Sales Conditions” section. Users are therefore encouraged to regularly access the Site and to consult, before making any purchase, the most up-to-date version of the General Sales Conditions. The applicable General Sales Conditions are those in force at the date of sending the purchase order.
Purchases on the Site. The purchase of Products on the Site may occur after registration on the Site, following the procedures outlined in art. 4 below, and is permitted for both users who qualify as consumers and users who do not qualify as such. Individuals are only allowed to purchase if they are at least eighteen years old. Purchases can also be made via email, telephone, or fax at the contacts indicated on the site. According to art. 3, paragraph I, letter a) of the Consumer Code, it is reminded that individuals qualify as consumers if, in relation to the purchase of Products, they act for purposes unrelated to any entrepreneurial, commercial, professional, or artisan activities they may engage in. Redentor srl reserves the right to refuse or cancel orders that come from (1) a user with whom it has an ongoing legal dispute; (2) a user who has previously violated these General Sales Conditions and/or the conditions and/or terms of the purchase contract with the Selling Company; (3) a user who has been involved in any type of fraud, particularly in fraud related to credit card payments; (4) users who have provided false, incomplete, or otherwise inaccurate identification data or who have not promptly sent Redentor srl the documents requested in the procedure outlined in art. 10 below, or who have sent invalid documents.
Website Registration. Registration on the Website is free. To register on the Website, the user must fill out the appropriate form, entering their first name, last name, Tax Code, place and date of birth, address including postal code, phone number, an email address, and a password, acceptance of the sales conditions, and the Privacy Policy, and click the “Submit” button. Each user can have only one registration on the Website. The registration credentials (email address and password) must be kept with the utmost care and attention. They may only be used by the user and cannot be transferred to third parties. The user agrees to keep them confidential and to ensure that no third party has access to them. The user also agrees to immediately inform Redentor srl by contacting the number indicated on the website if they suspect or become aware of any improper use or unauthorized disclosure of the credentials. The Registered User guarantees that the personal information provided during the registration process on the Website is complete and truthful, and agrees to keep Redentor srl indemnified and held harmless from any damage, liability for compensation, and/or sanction arising from and/or in any way connected to the user’s violation of the rules regarding registration on the Website or the preservation of registration credentials.
Information for concluding the online contract In accordance with Legislative Decree April 9, 2003, n. 70 concerning provisions on electronic commerce, Redentor srl informs the user that:
- to conclude the purchase contract for one or more Products on the Site, the user must fill out an electronic form and send it to Redentor srl electronically by activating the appropriate command, where the obligation of payment is specified, following the instructions that will appear from time to time on the Site;
- the contract is concluded when the order form is received by the server used by Redentor srl;
- before proceeding with the transmission of the order form, the user can identify and correct any data entry errors by following the instructions available on the Site;
- once the order form is registered and the validity of the payment method used is confirmed, Redentor srl will send the user, to the email address provided, an order confirmation containing: a summary of the general and specific conditions applicable to the contract, a link to the page of the general conditions, information regarding the essential characteristics of the purchased product, detailed indication of the price, the payment method used, delivery costs, and any additional costs as well as information on the right of withdrawal;
- the order form will be stored in the database of Redentor di Marcello Ircani & C. Sas for the time necessary for its execution and, in any case, within the legal terms.
Product Availability
Within the Product Sheet, there will be information regarding the availability of each Product. The availability of Products is continuously monitored and updated. However, since the Site can be visited by multiple users simultaneously, it may happen that several users purchase the same Product at the same moment. In such cases, the Product may appear to be available for a short period, while in reality, it is sold out or not immediately available, requiring a wait for restocking. If the Product is no longer available for the reasons stated above or in other cases of subsequent unavailability, without prejudice to the rights granted to the user by law, Redentor srl will promptly notify the user via email.
Redentor srl will also propose to the user:
- if restocking of the Product is possible, an extension of the delivery terms, indicating the new delivery date for the restocked Product;
- if restocking of the Product is not possible, alternatively at the user’s choice:
Product Information
Each product is accompanied by an information sheet that outlines its main features. The images and descriptions on the Site reproduce the characteristics of the products as accurately as possible. However, the colors of the products may differ from the actual ones due to the settings of the computer systems or computers used by the users for viewing. The product images present in the product sheet may also differ in size or in relation to any accessory products. Therefore, such images should be understood as indicative and with tolerances for use. For the purposes of the purchase contract, the description of the Product contained in the order form submitted by the user will prevail.
Prices
All product prices published on the Site are expressed in Euros and are inclusive of Value Added Tax.
Redentor srl reserves the right to modify the price of products at any time, without notice, provided that the price charged to the user will be the one indicated on the Site at the time of placing the order and that no account will be taken of any subsequent variations (whether increases or decreases) after the transmission of the order.
In the event that a product is offered on the Site at a discounted price, the product sheet will indicate (I) the full reference price against which the discount is calculated and (II) what this full reference price corresponds to.
It is understood that the offer of products at discounted prices will only be made if the full reference price of the product corresponds to its actual market price. If no indication is provided, it must be understood that the full reference price is the price at which the product was previously sold on the Site.
Purchase Orders
No minimum order, shipping costs are the responsibility of the customer.
Redentor srl will only ship the products after receiving confirmation of the authorization for payment of the Total Amount Due.
The purchase contract is resolutely conditioned upon the payment of the Total Amount Due. In the event that the authorization for payment of the total amount due is not confirmed, the purchase contract will therefore be deemed automatically resolved. The user will be notified via the Site that the transaction has not been successful and that the order has consequently been canceled.
The ownership of the products will be transferred to the buyer at the time of shipment, understood as the moment of delivery of the Product to the carrier.
The risk of loss or damage to the products, on the other hand, will be transferred to the user when the user, or a third party designated by them and different from the carrier, takes physical possession of the products.
In order to send a purchase order, it is necessary to read and approve these General Sales Conditions (GSC) by selecting the appropriate box present on the pages of the purchasing process. Failure to accept the GSC will result in the inability to make purchases on the Site.
Payment Methods
Payment for products purchased on the Site can be made via credit card, Paypal, and advance bank transfer. Online payments are processed through a secure server (SSL 128 bit and Verified by VISA and Mastercard SecureCode protocols) managed by Keyclient to ensure transaction security. At the time of order transmission, Redentor srl requests the use of the user’s credit card for the Total Amount Due indicated in the order form. If the requested authorization is confirmed, this will reserve and block the corresponding amount, deducting it from the user’s available balance. The actual charge of the Total Amount Due on the user’s credit card will occur at the time of Shipment of the Products. In the case of multiple orders involving products that need to be delivered separately, the actual charge will be made at
the time of Shipment of the last Product.
Payment by bank transfer is made by selecting “bank transfer” among the payment methods. Following our confirmation of the availability of all ordered products and the total shipping amount, the transfer is executed at the user’s bank, indicating the order number in the payment reference, which is communicated at the time of purchase. The purchased products will be shipped as soon as we receive confirmation of payment (usually 3-4 days from the moment the transfer is made until it arrives at the bank). Sending the receipt via fax or email speeds up order processing times. The bank account details for making the transfer are as follows:
Credito Cooperativo Romagnolo bcc di Cesena e Gatteo
CIN EU: 15
CIN IT: C
ABI: 07070
CAB: 68010
C/C: 024000857218
IBAN: IT15C0707068010024000857218 Beneficiary: Redentor srl
To ensure the security of payments made on the Site and prevent any fraud, Redentor srl reserves the right to ask the user, via email, to send, through the same means, a copy of their ID (front and back) and, if the order holder is different from the ID holder, the ID of the latter. The document must be valid. The email request will specify the deadline by which the document must reach Redentor srl. This
deadline will not exceed 5 working days from the user’s receipt of the request. While waiting for the requested document, the order will be suspended. The user is required to send the requested documents within the specified time.
If Redentor srl does not receive these
documents within the deadline specified in the email request or receives expired or invalid documents, the contract will be deemed automatically terminated under the provisions of Article 1456 of the Civil Code, and the order will consequently be canceled, without prejudice to Redentor srl’s right to claim compensation for any damages it may incur due to the user’s non-compliance. The termination of the contract, of which the user will be notified by email, will occur within 5 working days from the expiration of the
deadline for sending the documents requested by the Selling Company, leading to the cancellation of the order and the consequent unlocking of the total amount due for which authorization was requested.
In the event that Redentor srl receives valid documentation within the time indicated in the email, the applicable delivery terms for the Product will begin from the date of receipt. A private customer who wishes to have an invoice issued must request it via email at info@bottegaenologica.com before placing the order, specifying all necessary details such as: surname, first name(s), tax code, date and place of birth, and billing address.
For invoice issuance, the information provided by the buyer to Redentor srl will be deemed accurate, and the buyer guarantees its correctness. No changes to the invoice will be possible after it has been issued.
Shipping of Products
The purchased products will be sent and delivered to the shipping address indicated by the buyer. Redentor srl currently uses services from Packlink Pro, which rely on the following couriers: Poste Italiane, Bartolini BRT, TNT, UPS, SDA, NEXIVE, STARKPACK.
After receiving the order, the total shipping costs will be communicated. Following the processing of the order, an email will be sent within 1-2 working days confirming the shipment, and the estimated delivery times are 1-2 working days (excluding Saturdays, Sundays, and holidays). It is necessary to provide a contact number where someone is available to receive the delivery. The courier usually does not provide prior notice for the delivery. The shipping costs due from a user regarding a specific order may vary based on the shipping method chosen by the user and/or the type and/or weight of the product and/or the circumstance of multiple products being purchased in the same order and/or the possibility that offers and/or promotions may apply to the order.
For private customers, the specific amount of delivery costs due from the user regarding a specific order will be expressly and separately indicated (in Euros and including VAT) during the purchasing process, in the order summary, and in any case, before the user proceeds to submit the order, as well as in the order confirmation email. The taxation of shipments by all couriers is based on weight
and, for high volume and low weight goods, based on volume. A weight/volume ratio of 200 kg per cubic meter is established, and the most favorable rate is applied (e.g., 1 plastic fermenter of 28 liters weighs about 2 kg but has a volume of 0.06 mc, which is taxed as if it weighed 12 kg).
Below, the Shipping Cost Table See attached file Packlink pro. For professional customers, the amount of shipping costs due from the user regarding a specific order is communicated with the order confirmation.
In the case of partial withdrawal from multiple orders, the amount of shipping costs to be refunded to the user will be calculated by subtracting from the shipping costs incurred by the buyer regarding the original order, the amount of shipping costs that would have been attributed to the user if the product for which they exercised the withdrawal had not been included in the original order.
The amount of shipping costs to be refunded to the user will therefore be equal to the difference between the shipping costs of the order and the shipping costs of the recalculated order. The calculation method outlined will apply in any other case where Redentor srl proceeds with the partial refund of shipping costs, without prejudice to what is provided for in cases where such a refund is due to a breach by Redentor srl as contemplated below.
In any case, the amount of shipping costs to be refunded cannot exceed the amount of shipping costs actually paid by the user.
In the case where, regarding multiple orders, Redentor srl must proceed with the partial refund of shipping costs due to a breach by the same, the amount of shipping costs to be refunded to the user will be quantified by subtracting from the shipping costs incurred by the buyer regarding the original order, the amount of shipping costs that would have been attributed to the user if the product relating to which the breach of Redentor srl occurred had not been included in the original order.
The amount of shipping costs to be refunded to the buyer will therefore be equal to the difference between the shipping costs of the original order and the shipping costs of the recalculated order, provided that the amount of shipping costs to be refunded cannot exceed the amount of shipping costs actually paid by the user.
The shipment is considered complete when the product is made available to the user at the shipping address indicated to Redentor srl. Home Delivery is understood to be at street level, unless otherwise stated in the product sheet or if the user has expressly requested the delivery service to the floor.
The user acknowledges that picking up the product is a precise obligation arising from the purchase contract. In case of non-delivery due to the absence of the recipient at the address specified in the order form, the courier will leave a notice in the mailbox containing the number to contact them. The courier will then make a second delivery attempt the following day. After two unsuccessful delivery attempts, an attempt will be made to contact the Customer by phone. If this attempt also fails, the package will go into “storage” with the courier. The user is required to collect the Product within eight calendar days from the second day following the one on which the
Notice of Passage was left. If the user does not collect the product within this period, the purchase contract will be considered resolved, without any refund of the amount paid by the user, since these are primarily perishable products.
After the second delivery attempt has failed, without prejudice to the user’s obligation to collect the product within the specified period, the Redentor srl reserves the right to contact the user to invite them to pick up the package before the expiration of this period.
In the case of multiple orders that consist of products to be delivered separately, the procedure outlined above will apply independently to each delivery, resulting in the failure to collect the product within the period specified in this article not leading to the resolution of the entire contract, but only to the partial resolution of the same concerning the uncollected product.
It is the user’s responsibility to verify the conditions of the Product that has been
delivered. The user is advised to check the number of products received and that the packaging is intact, undamaged, not wet, or otherwise altered, including the closing materials (adhesive tape or metal straps), and is encouraged, in their interest, to indicate any anomalies on the carrier’s transport document, accepting the package with reserve. The unconditional receipt of the products, in fact, does not allow the user to take legal action against the courier in the case of loss or damage to the products, except in cases where the loss or damage is due to fraud or gross negligence of the courier itself and excluding partial loss or damage that cannot be recognized at the time of delivery, provided that in the latter case, the damage is reported as soon as known and no later than eight days after receipt. In case the package shows obvious signs of tampering or alteration, the user is also advised to promptly notify Redentor srl. In any case, the application of the regulations regarding the right of withdrawal and the legal warranty of conformity remains firm.
If the purchased product is not delivered or is delivered late compared to the delivery times indicated during the purchasing process and in the order confirmation, the user, pursuant to Article 61 of the Consumer Code, invites Redentor srl to deliver within an additional term appropriate to the circumstances (“Supplementary Term pursuant to Article 61, paragraph III, Consumer Code”). If this supplementary term expires without the products being delivered, the user is entitled to terminate the contract (“Termination of the Contract pursuant to Article 61, paragraph III, Consumer Code”), without prejudice to the right to compensation for damages. The user is not burdened with the obligation to grant Redentor srl the Supplementary Term pursuant to Article 61, paragraph III, Consumer Code (“Excluded Cases”) if:
a) Redentor srl has expressly refused to deliver the Products;
b) the compliance with the delivery term indicated during the purchasing process and in the order confirmation must be considered essential, taking into account all the circumstances that accompanied the conclusion of the contract;
c) the user informed Redentor srl, before the conclusion of the contract, that delivery by a certain date is essential.
In excluded cases, the user, if they do not receive the products within the delivery period indicated during the purchasing process and in the order confirmation, is entitled to immediately terminate the contract, without prejudice to the right to compensation for damages (“Termination of the Contract in Excluded Cases”).
The indication of the Supplementary Term pursuant to Article 61, paragraph III, Consumer Code and the communication of the Termination of the Contract pursuant to Article 61, paragraph III, Consumer Code or of the Termination of the Contract in Excluded Cases must be communicated by the user to Redentor srl at the addresses indicated in these General Terms of Sale.
In the case of Contract Resolution pursuant to art. 61, paragraph III, Consumer Code or Resolution in excluded cases, Redentor srl will reimburse the user the total amount due without undue delay, according to the methods indicated below.
In the event that the user does not proceed to set the supplementary term pursuant to art. 61, paragraph III, Consumer Code or, where applicable, to resolve the Contract pursuant to art. 61, paragraph III, Consumer Code or to resolve the Contract in excluded cases, without prejudice to the user’s right to avail themselves at any time of such remedies and/or the ordinary means of protection provided by law and, in particular, by Chapter XIV of Title II of Book IV of the Civil Code, Redentor srl undertakes, in any case, to:
(I) promptly notify the user via email of the delivery delay (“Delay Notification Email”), simultaneously indicating a new delivery term, if available (“New Delivery Term”);
(II) in the event of delivery with a delay of between 1 and 3 working days compared to the New Delivery Term: grant the user a refund voucher equal, in the case of Home Delivery, to the value of the delivery costs paid by the user or, in the case of Delivery to Redentor srl Sales Point, to a refund voucher of an amount equal to the lump sum determined of Euro 5;
(III) in the event of delivery with a delay of between 4 and 10 working days compared to the New Delivery Term: allow the user to refuse the delivery and to resolve the contract, with consequent refund of the Total Amount Due paid, immediately and, in any case, within 10 working days from the request for resolution of the contract or, alternatively, if the user does not wish to resolve the contract, grant the user a refund voucher equal, in the case of Home Delivery, to the delivery costs paid by the user or, in the case of Delivery at the sales point, to a refund voucher of an amount equal to the lump sum determined of Euro 5, plus, regardless of the user’s choice, a refund voucher of Euro 5;
(IV) in the event of a delivery delay exceeding 10 working days compared to the New Delivery Term or, in any case, 20 days compared to the original delivery term, offer the user the possibility to alternatively: (a) resolve the contract, with consequent refund of the total amount due paid, immediately and, in any case, within 10 working days from the request for resolution of the contract; or (b) accept the supply, with the methods specified below, of a different product of equivalent or higher value, subject to payment, in this latter case, of the difference and prior express consent, recognizing the user, where applicable, a refund voucher equal, in the case of home delivery, to the difference between the delivery costs provided in the original order and the delivery costs paid by the user in relation to the Different Product or, in the case of Delivery to Redentor srl Sales Point, to a refund voucher of an amount equal to the lump sum determined of Euro 5, plus, regardless of the user’s choice, a refund voucher of Euro 8.
In the case of multiple orders involving products that must be delivered separately, the previously illustrated procedure will apply independently to each delivery. For each delivery and thus limited to the products subject to it, the user may proceed to set the Supplementary Term pursuant to art. 61, paragraph III, Consumer Code and to the Resolution pursuant to art. 61, paragraph III, Consumer Code or to the Resolution in excluded cases, if the relevant prerequisites exist.
In this case, Redentor srl will reimburse the user the partial amount due without undue delay. The reimbursement will take place according to the methods indicated below.
In the event that the user, in the case of Multiple Orders, does not proceed to set the Supplementary Term pursuant to art. 61, paragraph III, Consumer Code or, where applicable, to resolve the Contract pursuant to art. 61, paragraph III, Consumer Code or to resolve the contract in excluded cases, in relation to the single delivery and the relevant products, without prejudice to the user’s right to avail themselves at any time of such remedies and/or the ordinary means of protection provided by law and, in particular, by Chapter XIV of Title II of Book IV of the Civil Code, Redentor srl undertakes to:
(I) promptly send the user the Delay Notification Email, simultaneously indicating the New Delivery Term, if available;
(II) in the case of delivery of one of the Products subject to the Multiple Order with a delay of between 1 and 3 working days compared to the New Delivery Term, grant the user a refund voucher equal, in the case of Home Delivery, to Euro 5.00 or, in the case of delivery at the sales point, to an amount equal to the lump sum determined of Euro 5;
(III) in the case of delivery of one of the products subject to the multiple order with a delay of between 4 and 10 working days compared to the New Delivery Term, allow the user who requests it to refuse the delivery and to partially resolve the contract limited to and exclusively with reference to the product subject to the multiple order delivered late, with consequent refund only of the amount paid by the user in relation to that specific Product including, if due, the Home Delivery costs, calculated as previously specified, immediately and, in any case, within 10 working days from the request for partial resolution of the contract or, alternatively, if the user does not wish to partially resolve the contract, grant the user a refund voucher equal, in the case of Home Delivery, to the delivery costs calculated as previously indicated or, in the case of delivery at the sales point, to a refund voucher equal to the lump sum determined of Euro 5, plus, regardless of the user’s choice, a refund voucher of Euro 5; the resolution of the entire multiple order will only be possible in the case of evident and proven accessory relationship of the products subject to the multiple order delivered late or not delivered compared to the other Products subject to the Multiple Order delivered promptly or still to be delivered;
(IV) In the event of a delay in the delivery of one of the products included in the multiple order exceeding 10 working days from the New Delivery Date or, in any case, 20 days from the original delivery date, the user will be offered the option to, alternatively: (a) partially resolve the contract solely with respect to the Product included in the Multiple Order that is delayed, resulting in a refund only of the amount due from the user concerning that specific Product, including, if applicable, the Home Delivery charges, calculated as previously indicated, immediately and, in any case, within 10 working days from the request for partial resolution of the contract; or (b) accept the supply, as indicated below, of a different product of equivalent or higher value, subject to payment, in the latter case, of the difference and prior express consent, recognizing to the user, where applicable, a refund voucher equal to, in the case of home delivery, the difference between the delivery charges specified in the original order, calculated as indicated previously, and the delivery charges paid by the user concerning the different product or, in the case of delivery to a Redentor srl sales point, a refund voucher equal to the flat-rate amount of Euro 5, plus, regardless of the user’s choice, a refund voucher of Euro 8; the resolution of the entire multiple order will only be possible in the case of evident and proven accessory nature of the products included in the multiple order that are delayed or not delivered concerning the other Products included in the Multiple Order delivered promptly or still to be delivered. The purchase vouchers mentioned in the preceding paragraphs will be recognized, by activating personalized discount codes, within 10 working days from the day on which the conditions for their issuance have occurred and can be spent on the site within a maximum period of 5 months from the credit. In the event of Resolution of the Contract pursuant to Article 61, paragraph III, Consumer Code, or Resolution of the Contract in excluded cases, a refund voucher equal to the flat-rate amount of Euro 8 will be granted to the user, using the same methods and within 10 working days from the resolution of the contract, which can be spent on the Site within a maximum period of 5 months from the credit. Acceptance of the New Delivery Date must be promptly communicated to Redentor srl via email at the address indicated in these General Terms and Conditions of Sale. If the user chooses the supply of a different product, the purchase contract for the product delivered late or not delivered will be resolved, and the total or partial amount due from the user concerning that product will be refunded. The user will then need to place an order and pay for the different product, according to the methods outlined in these General Terms and Conditions of Sale and as specifically indicated by Redentor srl.
Right of Withdrawal
Exclusively for purchases made from the website, users who qualify as consumers have the right to withdraw from the purchase contract of the Product without any penalty, without specifying the reason, and without incurring costs other than those specified below, within fourteen calendar days.
The withdrawal period begins:
a) in the case of an order for a single product, from the day the user or a third party, other than the carrier and designated by the user, takes physical possession of the products;
b) in the case of a multiple order with separate deliveries, from the day the user or a third party, other than the carrier and designated by the user, takes physical possession of the last product;
c) in the case of an order for the delivery of a product consisting of lots or multiple pieces, from the day the user or a third party, other than the carrier and designated by the user, takes physical possession of the last lot or piece. To exercise the right of withdrawal, the user must inform Redentor srl of their decision to withdraw before the withdrawal period expires. To do this, the user may:
(a) use the withdrawal form (“Withdrawal Form”) made available on the Site.
(b) submit any other explicit statement of their decision to withdraw from the contract (“Withdrawal Statement”).
The user has exercised their right of withdrawal within the withdrawal period if the communication regarding the exercise of the right of withdrawal (i.e., the Withdrawal Form or the Withdrawal Statement) is sent by the consumer before the withdrawal period expires. In the event that the user uses the Withdrawal Statement, the consumer is invited to indicate in the Withdrawal Statement the order number, the product(s) for which they intend to exercise the right of withdrawal, and their address. Save for the case of sending the Withdrawal Form via the online procedure indicated below, the Withdrawal Form or the Withdrawal Statement must be sent to the following address:
Redentor srl
Viale della Libertà 107
47039 – Savignano sul Rubicone (FC)
It should be noted that since the burden of proof regarding the exercise of the right of withdrawal before the expiration of the Withdrawal Period lies with the user, it is in the user’s interest to use a durable support when communicating their withdrawal to Redentor srl.
Redentor srl offers the user the option to
complete and send the Withdrawal Form electronically by following the guided procedure made available on the Site. In this case, Redentor srl will promptly send the user, via email, a confirmation of receipt of the Withdrawal Form. It will then send the user the Transport Document, which the user is advised to include in the package when returning the product. The user must return the products to Redentor srl, using a carrier of their choice and at their own expense, without undue delay and in any case within 14 calendar days from the date on which they communicated their decision to withdraw to Redentor srl (“Return Deadline”). The Return Deadline is respected if the user returns the products before the expiration of the fourteen-day period. The Product, properly protected and packaged and, if possible, in its original packaging (the original packaging is always required if the serial numbers of the products are printed on it, as explained in detail below) must be returned to the following address:
Redentor srl
Viale della Libertà 107
47039 – Savignano sul Rubicone (FC)
The direct costs of returning the products are the responsibility of the user, as is the responsibility for the transportation of the same. Alternatively to the methods of exercising the right of withdrawal and returning the products mentioned above, those who have opted for delivery to a retail point for the product from which they intend to withdraw may, after exercising the withdrawal within the withdrawal period, return the product to the retail point within the Return Deadline.
If the user withdraws from the contract, Redentor srl
will refund the total amount due paid by the user for the product, without undue delay and in any case no later than 14 calendar days from the day Redentor srl was informed of the user’s decision to withdraw from the contract. The refund will be made using the same payment method used by the user for the initial transaction; in any case, the user will not incur any costs as a result of this refund.
The user is solely responsible for any decrease in the value of the goods resulting from handling the product in a manner other than what is necessary to establish the nature, characteristics, and functioning of the product. The product must be stored, handled, and inspected with normal care and returned intact, complete in every part, fully functional, accompanied by all accessories and instruction sheets, with identification tags, labels, and the tamper-proof seal, where present, still attached to the product and intact and not tampered with, as well as perfectly suitable for the intended use and free from signs of wear or dirt. The withdrawal also applies to the product in its entirety. It cannot therefore be exercised in relation to parts and/or accessories of the product.
In the event that the product for which the right of withdrawal has been exercised has suffered a decrease in value resulting from handling the good in a manner other than what is necessary to establish the nature, characteristics, and functioning of the product, the refund amount may be reduced by an amount equal to that decrease in value. Redentor srl will inform the user of this circumstance and the consequent reduced refund amount within 5 working days of receiving the product, providing the user, if the refund has already been made, with the bank details for the payment of the amount due from the user due to the decrease in value of the product.
If the withdrawal is not exercised in accordance with the applicable regulations, it will not result in the termination of the contract and, consequently, will not entitle the user to any refund. Redentor srl will notify the user of this within 5 working days of receiving the Product, rejecting the withdrawal request. The product will remain at Redentor srl available for the user for collection, which must occur at the user’s own expense and responsibility.
The right of withdrawal for distance contracts and contracts negotiated outside commercial premises does not apply in the following cases provided for by law:
a) contracts for services after complete performance of the service if the execution has begun with the express agreement of the consumer and with the acceptance of the loss of the right of withdrawal following the full execution of the contract by the professional;
b) the supply of goods or services whose price is linked to fluctuations in the financial market which the professional is unable to control and which may occur during the withdrawal period;
c) the supply of goods made to measure or clearly personalized. This also includes the milling service carried out at the request of the customer for the malt grains purchased separately or included in the Beer Kit All Grain and Beer Kit E + G;
d) the supply of goods that risk deteriorating or expiring rapidly;
e) the supply of sealed goods that are not suitable to be returned for hygiene or health protection reasons and have been opened after delivery;
f) the supply of goods that, after delivery, are by their nature inseparably mixed with other goods;
g) the supply of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the sales contract, the delivery of which can only occur after thirty days and whose actual value depends on fluctuations in the market that cannot be controlled by the professional;
h) contracts in which the consumer has specifically requested a visit by the professional for the purpose of carrying out urgent repair or maintenance work. If, during such a visit, the professional provides services in addition to those specifically requested by the consumer or goods other than spare parts necessary for carrying out maintenance or repairs, the right of withdrawal applies to such additional services or goods;
i) the supply of sealed audio or video recordings or sealed computer software that has been opened after delivery;
j) the supply of newspapers, periodicals, and magazines except for subscription contracts for the supply of such publications;
k) contracts concluded at a public auction;
l) the supply of accommodation for non-residential purposes, the transportation of goods, car rental services, catering services, or services related to leisure activities when the contract provides for a specific execution date or period;
m) the supply of digital content through a non-material medium if the execution has begun with the express agreement of the consumer and with their acceptance that in this case they would lose the right of withdrawal.
Legal Warranty of Conformity
All products sold on the Site are covered by the legal warranty of conformity as provided for in Articles 128-135 of Legislative Decree No. 206/2005 (“Consumer Code”) (“Legal Warranty”).
The Legal Warranty is reserved for consumers. It, therefore, applies only to users who have purchased on the Site for purposes unrelated to any entrepreneurial, commercial, artisanal, or professional activity they may carry out. Purchases made with VAT registration are considered an indication of the absence, for the purposes of the Legal Warranty, of consumer status. Therefore, the Legal Warranty will not apply to those purchasing with VAT registration, but
the warranties for defects in the sold item, the warranty for promised and essential quality defects, and the other warranties provided by the Civil Code with the related terms, expiry dates, and limitations will apply.
The seller (and, therefore, for purchases made on the Site) Redentor srl is responsible towards the consumer for any conformity defect existing at the time of delivery of the product and that manifests itself within two years from such delivery. The conformity defect must be reported to the seller, under penalty of forfeiture of the warranty, within two months from the date it was discovered. Unless proven otherwise, it is presumed that conformity defects that manifest within six months from the delivery of the product existed at that date, unless this assumption is incompatible with the nature of the product or the nature of the conformity defect. From the seventh month after the delivery of the product, however, the consumer will be required to prove that the conformity defect already existed at the time of delivery. To benefit from the Legal Warranty, the user must therefore first provide proof of the date of purchase and delivery of the item. It is advisable, therefore, that the user retains the order confirmation or purchase invoice, if requested, or the DDT or any other document that can attest to the date of purchase (for example, the credit card statement or bank statement) and delivery.
Regarding the warranty, the SCADI included in the package is considered valid, so we can add to the list of
documents to keep, for example after “the DDT,” “or the document attached to the delivery.”
A conformity defect occurs when the purchased good:
- is not suitable for the use to which goods of the same type are normally put;
- does not conform to the description made by the seller and does not possess the qualities of the good that the seller presented to the consumer as a sample or model;
- does not exhibit the usual qualities and performance of a good of the same type that the consumer can reasonably expect, also considering the statements made in advertising or labeling;
- is not suitable for the particular use desired by the consumer and that was brought to the seller’s attention at the time of the conclusion of the contract and accepted by the seller.
  Excluded from the scope of the Legal Warranty are any faults or malfunctions due to accidental events or the user’s responsibility or due to the use of the product not in accordance with its intended use and/or as provided for in the technical documentation attached to the product. In the event of a duly reported conformity defect within the terms, the user has the right:
  - primarily, to free repair or replacement of the item, at their choice, unless the requested remedy is objectively impossible or excessively burdensome compared to the other;
  - secondarily (in the case where repair or replacement is impossible or excessively burdensome or where repair or replacement has not been carried out within a reasonable timeframe or where previously performed repairs or replacements have caused significant inconvenience to the consumer) to a reduction in price or termination of the contract, at their choice.
    The requested remedy is excessively burdensome if it imposes unreasonable expenses on the seller compared to alternative remedies that may be pursued, taking into account (I) the value that the good would have if there were no conformity defect; (II) the extent of the conformity defect; (III) the possibility that the alternative remedy can be pursued without significant inconvenience to the consumer.
    In the event that a product purchased on the Site, during the validity period of the Legal Warranty, shows what could be a conformity defect, the user can contact the Redentor srl Customer Service at the contacts indicated on the Site. In both cases, a timely response will be provided to the communication of the alleged conformity defect, and the user will be informed of the specific procedure to follow, also considering the category of goods to which the product belongs and/or the reported defect.
    In the event that there is a Manufacturer Authorized Service Center (“CAT”) for the Product, the Selling Company will arrange for the pickup of the Product and its shipment to the competent CAT. Alternatively, if the Product for which the user reports the conformity defect was delivered to a Sales Point, the user may bring that Product to the Sales Point for subsequent shipping to the CAT. The Sales Point will issue a receipt to the user for the pickup of the Product. In all cases, it is Redentor srl that is responsible for the application of the Legal Warranty.
    The CAT will perform the necessary checks to ascertain the existence or not of the reported conformity defect. If the defect exists, if the user has chosen, among the available remedies, the repair, the CAT will proceed with the repair. If, instead, the user has chosen the replacement and it is not excessively burdensome or objectively impossible for Redentor srl compared to the repair, Redentor srl will proceed with the replacement of the Product. If the CAT finds the existence of the conformity defect, any expenses for
    repair, replacement, and transportation will be borne by Redentor srl. If the CAT does not find the conformity defect, it will not be possible to apply the Legal Warranty and, consequently, any repair and transportation costs will be borne by the user. Redentor srl will inform the user of this circumstance and any costs to be incurred, and reserves the right to send the user the estimate formulated by the CAT for the repair, so that the user can
    decide whether or not to proceed with the repair at their own expense. The user must authorize the repair at their own expense and accept the costs and payment methods in writing. Following this acceptance, a direct relationship will be established between the CAT and the user, from which Redentor srl will be completely extraneous, and no responsibility can be attributed to it.
    The repair or replacement of defective Products, if due, will be carried out as quickly as possible and, in any case, except in cases of force majeure or special gravity, within 60 calendar days from the day Redentor srl received the defective Product or it arrived at the Sales Point. Within this term, the new or repaired Product will be delivered to the user. If the user has exercised the Legal Warranty, delivering the Product to the Sales Point, the user may collect the repaired or replaced product at that Sales Point.
    To collect the product, the user must present a copy of the receipt for the pickup of the Product, along with an identification document. If the user cannot collect it in person, they may authorize a third party in writing. The authorized third party must present, along with their identification document and the authorization, a copy of the receipt for the pickup of the Product and a copy of the identity document of the delegator. In the case that the remedy
    (repair or replacement) initially chosen by the user is not carried out within the indicated timeframe, the user may request one of the alternative remedies provided by the Legal Warranty (replacement, if repair was requested; repair, if replacement was requested; reduction in price or termination of the contract).
    If the type of Product does not foresee the existence of a CAT, the Product will be picked up by Redentor srl. Redentor srl will verify the existence or not of the reported defect. The provisions and terms of the first and second paragraphs of this article shall apply, as far as compatible.
    In all cases where the user who has exercised the Legal Warranty of
    Conformity must collect the repaired Product or the product provided in replacement at a Sales Point, the user must present a copy of the receipt for the pickup of the Product along with an identification document. If the user cannot collect it in person, they may authorize a third party in writing. The authorized third party must present, along with their identification document and the authorization, a copy of the pickup receipt and a copy of the identity document of the delegator.
- Manufacturer’s Conventional Warranty
  The products sold on the Site may, depending on their nature, be covered by a conventional warranty issued by the manufacturer (“Conventional Warranty”). The user can assert this warranty only against the manufacturer. The duration, extent, including territorial scope, conditions and methods of use, types of damages/defects covered, and any limitations of the Conventional Warranty depend on the individual manufacturer and are indicated in the so-called warranty certificate included in the product packaging.
  The Conventional Warranty is voluntary and does not add to, replace, limit, or prejudice or exclude the Legal Warranty.
- Applicable Law The purchase contract concluded on the Site is governed by Italian law. The application of any more favorable and mandatory provisions provided by the law of the country in which they have their habitual residence is without prejudice for consumer users who do not have their habitual residence in Italy, particularly concerning the term for exercising the right of withdrawal, the term for returning the Products, in case of exercising such right, the methods and formalities for communicating it, and the legal guarantee of conformity. It is reminded that in the case of a consumer user, for any dispute relating to the application, execution, and interpretation of these General Sales Conditions, the competent court is that of the place where the user resides or has elected domicile. Users residing in a European Union member state other than Italy may also access, for any dispute relating to the application, execution, and interpretation of these General Sales Conditions, the European procedure established for small claims, under Regulation (EC) No. 861/2007 of the Council of July 11, 2007, provided that the value of the dispute does not exceed, excluding interest, rights, and costs, Euro 2,000.00. The text of the regulation is available on the website www.eur-lex.europa.eu.
- Privacy
  According to Article 13 of Legislative Decree 196/2003 “Code regarding the protection of personal data,” we inform the Customer that the processing of the data provided to Redentor srl during the registration phase on this site has the primary purpose of registering the user and completing the sale transaction. The provision of data is optional, but any refusal to provide it will result in the inability to execute the online purchase service.
  The personal data provided are collected electronically and processed, also with the aid of electronic means, directly and/or through third-party delegates (companies for home delivery, for mailing, and for data entry) for the following purposes:
  -administrative management of orders and purchases;
  -management of any participation in loyalty programs;
  -statistical purposes related to the detection of purchasing behavior;
  -sending advertising material related to products and offers through newsletters, SMS, MMS, WhatsApp.
  Access to customer information may be granted to specifically authorized subjects such as employees or collaborators who need it to perform their duties or by virtue of the position they hold, fully aware of privacy regulations and personal data processing, in the necessary treatments related to order fulfillment, sending communications, advertising materials, and gifts. Third-party service providers (delegates, external managers, or autonomous holders of processing) strictly necessary for executing the contractual relationship may also be involved, such as: carriers for home delivery, companies providing payment services, consultants of the Company, data entry companies, call centers, etc.
  In any case, Redentor srl commits not to
  communicate or disseminate the data collected to non-essential subjects for
  the execution of the above-mentioned services and to carry out non-necessary, irrelevant, and excessive treatments beyond the contractual requests.
  According to Article 7 of Legislative Decree 196/2003, the Customer has the right to obtain confirmation of the existence or non-existence of personal data concerning him/her, even if not yet registered, and to have them communicated in an intelligible form. He/she has the right to obtain the indication: a) of the origin of the personal data; b) of the purposes and methods of processing; c) of the logic applied in the case of processing carried out with the aid of electronic tools; d) of the identifying details of the owner, the managers, and the designated representative pursuant to Article 5, paragraph 2; e) of the subjects or categories of subjects to whom the personal data may be communicated or who may come to know them as
  designated representatives in the territory of the State, managers, or delegates.
  He/she has the right to obtain: a) the updating, rectification, or, when interested, the integration of the data; b) the cancellation, transformation into anonymous form, or blocking of data processed in violation of the law, including those whose retention is not necessary in relation to the purposes for which the data were collected or subsequently processed; c) the certification that the operations
  mentioned in letters a) and b) have been brought to the attention, including their content, of those to whom the data have been communicated or disseminated, except in cases where such fulfillment proves impossible or involves the use of means manifestly disproportionate to the protected right. He/she has the right to object, in whole or in part: a) for legitimate reasons to the processing of personal data concerning him/her, even if relevant to the purpose of collection; b) to the processing of personal data concerning him/her for the purpose
  of sending advertising material or for direct sales or for carrying out market research or commercial communication. The data controller is Redentor srl Viale della Libertà 107 – 47039 Savignano sul Rubicone (FC) VAT number 04304880406.
  To exercise the rights provided for in Article 7 of Legislative Decree 196/2003, it is necessary to write to Redentor srl Viale della Libertà 107 – 47039 Savignano sul Rubicone (FC) VAT number 04304880406